Frequently Asked Questions
Have a question about our products or need assistance with an order?
You might find the answers you’re looking here! Browse through our frequently asked questions, or reach out to our team for further assistance.
Frequently Asked Questions.
SoakUP is designed for easy maintenance. Simply rinse the silicone cover and the absorbent mat with warm water and mild soap. For deeper cleaning, the silicone base is dishwasher-safe (top rack).
We accept returns within 7 days of purchase. Items must be unused and in their original packaging. Refunds will be processed to your original payment method. See our full return policy here.
Orders typically arrive within 3 to 8 business days. If you’ve purchased multiple items, they may ship separately.
Yes! Once your order ships, you’ll receive a confirmation email with a tracking link.
Our customer care team is happy to help! Email us at infosoakup@gmail.com
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Easy Returns
With our hassle-free Easy Returns, changing your mind has never been more convenient.
Contact Us Anytime
Your experience with SoakUp matters to us! Feel free to reach out via email or our contact form, and we’ll get back to you as soon as possible. We’re committed to making your journey with us smooth, convenient, and hassle-free.