Shipping Policy
Shipping Policy: The shipping options may vary based on the delivery address, the time you place your order, and the availability of items.
At the time of processing your order, we will show you the shipping methods available, the charges, and the estimated delivery date.
Please remember that deliveries are only made on business days. Shipping only to the USA.
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, please review eligibility for returns to understand how we can assist you.
Eligibility for Returns
- Return Window: Items may be returned within 7 days of delivery.
- Condition of Item: The product must be unused, in its original condition, and returned in its original packaging.
- Non-Returnable Items: Items showing signs of use, wear, or damage not caused by shipping are not eligible for return.
Return Process
- Request a Return Authorization: Email us at infosoakup@gmail.com within 7 days of delivery to initiate the return process. Include your order number and reason for return.
- Shipping Instructions: Once your return is authorized, we will provide the return address and instructions.
Shipping Fees
- Customers are responsible for return shipping costs.
Refunds
- Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
Original shipping charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please email us at infosoakup@gmail.com, within 48 hours of delivery with photos of the damage. We’ll work with you to resolve the issue promptly.
USA Shipping Only
At this time, we only ship and accept returns within the United States.
Exchanges
We do not offer direct exchanges. To get a different product, please return the unwanted item following the steps above and place a new order.